We consistently strive to provide the best product service to ensure the highest level of product efficiency. However, if you encounter any difficulties while using our items, please feel free to contact us.
You will be eligible for a refund for digital items only under the following circumstances:
- You ordered a specific product but received a different one.
- The description of the item does not match the actual product.
- If you have requested assistance and have not received a response within 3 business days.
In the following circumstances, we reserve the right to reject a refund:
- If you have changed your mind and decided to opt for another product.
- You have mistakenly chosen the product and then requested a change after accessing it.
- Your staff purchased the item using a company account, and you later requested a change or refund.
- If you seek support from us regarding any issue but are unwilling to provide cPanel access.
Please note the following:
- It may take up to 10 days for a refund to appear in your account.
- We typically charge a 10% processing fee for refunds.
- The company will not provide any further support if you violate the policies. Therefore, any communication with the support team and the subsequent actions taken will be final.
- You will lose access to the product once you request a refund.
